Top Vocabularies any Hotelier should know-part 2

Waitress serving food to a woman in a hotel room

The Hospitality Industry is an ever changing and dynamic industry.  Keeping up with the latest tips , news and trends is important especially for professionals working in the Hospitality industry .Every hotelier should keep track and  follow the industry in all its facets and under its impact on his/her  profession as an individual and the entire industry in general. This ensures they stay ‘in the know’ and relevant thus increasing their employment prospects and career advancements. Below is a list of hotel terms that every Hotelier and those within the hospitality industry should know. If you missed part one of our hotel terms , read through it here

          Inside a Hotel Room

hotel safety box

  • Safe-this is a small box locked with a combination or key where guests can keep valuable items locked and secure.
  • Sink-this is where people wash their hands. It has a faucet,where the water comes out, and a drain, where the water leaves.
  • Soap-Soaps are used to kill germs and bacteria when bathing .Some hotels provide both hand soap and body soap.
  • Room service- this is a service that lets guests order food or drinks and have it delivered to their hotel room.

room service

  • Turn-down service- this is a service where housekeepers go into the room and remake the beds. They might put a mint or chocolate on the pillow to show the bed has been “turned down.”
  • Executive desk-there are rooms in a hotel that have a desk to sit and write or work.
  • Kitchenette-this is a mini-kitchen where people can prepare basic food, usually with a microwave, a sink and a mini-fridge with some beverages and snacks inside. If guests eat the snacks and beverages, they have to pay for them when they check out
  • Cot-this is a small bed that folds up and rolls on wheels, so it can be moved into rooms when an extra bed is needed.
  • Lamp– Lamps provide extra light in the room.
  • Pull-out sofa-this is a couch that can pull out into a sofa-bed.
  • Armchair-this is a more comfortable chair with rests for both of your arms.
  • Linens— These are cloths such as sheets , pillow cases and  blankets
  • Iron and ironing board-when clothes are wrinkled, guests can get rid of the wrinkles by using an iron with an ironing board.
  • Private Jacuzzi-this is a hot tub inside a room.
  • Curtains– these are usually hang from a curtain rod to cover a window. Curtains can be pulled open or closed to let sunlight in or keep it out.
  • TV-most rooms have a TV with a remote control. Some hotels have a listing of the local TV channels. There are also often pay-per-view channels or movies that guests are later charged for.

                        Hotel Staff

  • Manager/General Manager (GM)-this is the person in charge of all people who work in hotels.
  • Receptionist-this person is found at the front desk/reception. They answer the phones and greet the guests.
  • Porter/Bell boy -these are people who help guests carry their luggage up to the room.

hotel porters

  • Housekeeper-these are the people who clean the hotel and its rooms.
  • Concierge–a concierge helps guests with needs such as arranging travel, booking local tours, calling taxi e.t.c
  • Tip-this is a small amount of money given to porters or left in the room for housekeepers at the end of your stay to thank them for their service.
  • Uniform–these are special clothes worn by staff while on duty.
  • Staff meeting-often, staff meet to various work related topics

                      Taking Reservations

  • Booking a room/making reservation- Guests will ask to book a room or make a reservation when they’d like to stay in the hotel.
  • Credit card– Most hotels requests for guest’s credit card number to reserve the room. They may also need to provide the card’s expiration date and security code which are usually the 3 digits on back of card.
  • Vacancy– this means space is available. Hotels might have a “No Vacancy” sign when they’re full and a “Vacancy” sign when rooms are still available.
  • Wedding party–  this is where people getting married book several rooms for their guests usually at lower prices
  • Conference/convention– Hotels usually host large conferences/ conventions for a day or several days. Conferences usually include a banquet, a formal evening meal with speeches.

banquet

                  Arrival/Check-in

  • Check-in/check-out– when guests arrive at the hotel, they check in to get their room key. On their last morning, they check out to pay their bill.
  • Key card-most hotels use key cards instead of an actual key to get into the room.
  • Room number-Guests need to know the number of the room where they’re staying.
  • Morning call/wake-up call– At many hotels, guests can ask that hotel staff call them at a certain time to wake them up, instead of relying on an alarm clock.
  • Noisy-You might get complaints from guests that a room near theirs is being too loud, or noisy.
  • Deposit-this is money that is paid before guests actually stay in the hotel to reserve their place. Most hotels have policies guiding what happens to the money if they cancel their reservation.

key card

                 Checking Out

  • Invoice-this is the piece of paper with a guest’s total expenses that they need to pay when they check out.
  • Damage charge– If guests break or ruin something in the room, they might need to pay a damage charge.
  • Late charge-if guests check out later than the check-out time, they could have to pay a late charge.
  • Tax-one line on the invoice will be for tax, a percent of the total expenses that goes to local/national government.
  • Signature– sometimes guests need to sign their name on an invoice or credit card receipt. Ask for their signature.
  • Customer satisfaction– if guests had a great stay and were happy with the service, they are satisfied customers with high customer satisfaction.

satisfied customers in hotel

There is so much more to learn  in the hospitality industry  but with our two articles on hotel vocabularies , you should be able to either book or work in any hotel  comfortably .Do you know  some other vocabularies used in the hotel industry ? Drop them in our comments section , let’s learn !!

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About Utalii Digital Consultancy 57 Articles
Utalii Digital Consultancy is an Events, Hospitality and Travel Digital Consultancy based in Mombasa Kenya. We are a market leader in Hotel Booking, Tour packaging, , Recruitment, Pre-Opening, In-House Training, Digital Marketing,Web Design,Social Media Management,Branding,Blogging and V-Blogging

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