Single Subject Diploma in Front Office Operations And Administration(ICM-UK)- Ksh 25,000 (4 Months)

Utalii digital consultancy is offering an Online Single Subject Diploma Course in Front Office Operations and Administration under UK based examination body ICM . ICM  is an  internationally Recognized examination Body operating in over 88 countries. More information about ICM can be found from their  website . Get in touch with us on +25471337718 or email for more details

The fee you pay is inclusive of :

  • 1 Year ICM membership 
  • center fee 
  • Exam Registration – 1 paper (Front office Operations & Administration )
  • Complete tuition fee 

If you Enroll for our online course; you will get access to :

  • Complete Front office Operations & Administration notes 
  • Revision questions with answers
  • Online  lectures for distant learners 
  • Classroom lectures for those within Mombasa
  • Examination Guidance and E-learning materials

NB: ICM examinations are held in March, June , September and December. One can undertake as many units as possible within  1 year membership duration 

Front Office Operations & Administration

Main Topics of Study

Advanced Bookings

  • Enquiries
  • Reservation forms
  • The black list
  • Offering alternatives
  • The bookings diary
  • Room availability records
  • Computerized reservations

Check-In and Related Issues

  • Arrival and registration
  • Guest in residence
  • Departures

Guest Accounting

  • Guest accounting
  • Methods of payment


  • Protecting the guest
  • Protecting the hotel


  • Guest needs
  • Service
  • Roles
  • Communication

Social Skills

  • Behavior
  • Transactional analysis
  • Role playing


  • Increasing occupancies
  • Increasing average room rates

Marketing Aspects

  • Reaching the customer – advertising
  • Reaching the customer – intermediate agencies
  • Selling to intermediaries


  • Cost-based pricing
  • Market-based pricing
  • Inclusive/non-inclusive rates

Yield Management, Groups etc

  • Yield management
  • Groups
  • Conferences
  • Timeshares


  • Verification
  • Night audit
  • Computerised control systems
  • Occupancy and revenue reports
  • Forecasts
  • Other statistics
  • Assigning guest satisfaction

Staffing and Equipment

  • Staffing
  • Computers

Contact us

About Utalii Digital Consultancy 55 Articles
Utalii Digital Consultancy is an Events, Hospitality and Travel Digital Consultancy based in Mombasa Kenya. We are a market leader in Hotel Booking, Tour packaging, , Recruitment, Pre-Opening, In-House Training, Digital Marketing,Web Design,Social Media Management,Branding,Blogging and V-Blogging

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