Are you planning to go for holiday? – Here is a guide to hotel terminology-Part 1

The holiday season is here and for anybody planning a holiday for the first time, understanding the travel and hotel jargon can be confusing “   what is the difference between a twin bed and a double bed?  Which are the best rooms to book if I am going for holiday with my family?  What does the hotel mean when they say they provide adjoining rooms?” Here is our personal guide to hotel terminology.

 Getting Around the Hotel

  • Main entrance– these are the principal doors to enter the hotel.
  • Reception– also called front desk is where guests are received and greeted
  • Lobby-this is an area near the reception shared by all guests of the hotel, usually on the ground floor near reception. It’s a common meeting place, so there are often chairs/sofas and a bathroom.

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  • Banquet/meeting room-this is a large room used for big events, such as conferences or weddings.
  • Elevator/Lift -this is a small space that raises and lowers guests between floors once the doors close and they press a button.
  • Stairs/stairway -these are steps so guests can walk up to higher floors in the hotel, or down to lower floors. In an emergency, everyone should use stairs instead of elevators.
  • Hallway/Corridor – This is a long passageway with doors on either side, which open into rooms.
  • Emergency exit– these are doors marked “emergency exit” which lets you exit the hotel quickly in case of fire, or another emergency.

     Types of Beds

  • Single bed/twin bed– A twin bed or single bed is the smallest type of bed, where one person can sleep.
  • Full-size bed/double beds – Usually for one person, but two people could sleep in it( very close together)
  • Queen-size bed -A queen-size bed is bigger than a full bed, and usually shared by two adults.
  • King-size bed-This is the largest size of standard beds and can comfortably sleep two people.
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                       Twin beds

Standard hotel room types

  • Single room-A single room is for one person, and usually has a full-size bed/double bed.
  • Double room– A double room usually has space for two guests, with a double bed/full-size or queen-size bed.
  • Twin room– A twin room usually has space for two guests, but in two separate beds (twin/single beds).
  • Triple room-A triple room can sleep three guests, either in one double bed and a single bed, or a different combination of three.
  • Suite-A suite is bigger than a normal hotel room. Some fancy hotels have executive suite or a family suite that have multiple rooms
  • Adjoining/connecting rooms– This means that two rooms are connected together by a door going from one room directly into the other. These are meant for Large groups of people or families

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   Room Features

  • Amenities– These are features or facilities often used in the hotel business.
  • AC– Air conditioning to keeps rooms cool when the weather is hot.
  • Heating-When the weather is cold, heating will keep the rooms and hotel warm.
  • Bathroom-This is the room where you’ll find a toilet, sink and shower. Most hotel rooms have their own bathroom attached.

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  • Internet access/Wi-Fi-If a hotel has internet access, it means guests can use the internet somewhere inside which could be free, require a password to access or cost money to use.
  • Wireless printing-This allows guests to print from their own computers to a printer somewhere else in the hotel (without being connected to the printer with a wire).
  • Fan– Some rooms might have ceiling fans or electric fans to move air around in a breeze and stay cool.
  • Balcony-A balcony is a platform outside a hotel room that’s enclosed by some type of railing.
  • Patio– A patio is a paved area outside on ground level that usually has an outdoor table and chairs.

   Hotel Features

  • Bar -This is where you can order drinks and sometimes food. Some hotels have their own restaurants where guests can order full meals.
  • Brochures-These are small booklets or pieces of paper that provide details about the hotel , services offered , amenities and local  nearby attractions  such as parks,  museums  and entertainment
  • Airport shuttle-Some hotels have their own free or charged shuttles or vans that give guests rides to and from the nearest airport.
  • Parking-Most Guests will want to know if parking is available and whether or not it’s free. Some  hotels have varlet parking where guests drive up and get out of the car, and a hotel worker mainly the security personnel  parks it for them.
  • Continental breakfast-This is a light breakfast, usually included with the cost of the room, and served in a common area like a dining room.
  • Outside Catering -Some hotels get hired to cook and serve food for events outside their establishment
  • Buffet-These are different kinds of food, and usually, guests serve themselves.

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  • High chairs– These are chairs for very young children to sit at tables. Booster seatsare set on top of chairs so younger children can sit higher up and reach their plate easier.
  • Ice machine-This is a machine where guests can get ice to use as they need. Ice machine is usually placed in the hallways on each floor.
  • Vending machine-These are machines where guests can purchase candy, snacks or beverages with coins.
  • Wheelchair accessible-These are meant for  people in wheelchairs so that they can get around the hotel comfortably usually with elevators and ramps
  • Fitness room–This is also referred to as a gym, this is a place for guests to exercise. There might be treadmills or free weights in the room.

ice making machines

  • Swimming pool– This is a place for guests to swim, and could be indoor or outdoor
  • Jacuzzi and hot tub-This is a small, very hot pool of water with bubbles that adults sit in to relax.
  • Spa– A spa is meant for relaxation might offer massages or a sauna, (small room filled with hot steam).
  • Laundry and Dry Cleaning– Most hotels wash guests’ clothes for a fee.
  • Business center– This is a place where guests might be able to use computers, make telephone calls or make photocopies.
  • Pets allowed/not allowed –This means that pets are either allowed or not in the hotel.

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These are some of the commonly used terminologies in the Hospitality industry. Check out for part two of this that highlights more Hotel terminologies

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About Utalii Digital 41 Articles
Utalii Digital is an Events, Hospitality and Travel Digital Consultancy based in Mombasa Kenya. We are a market leader in Hotel Booking and Reservations Tour packaging,Events, Hospitality and Travel Digital Marketing,Web Design,Social Media Management,Branding,Digital Training, Blogging and V-Blogging

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